Hey everyone In the past, it was designed where if you had a problem with a staff member or other problem serious enough to warrant escalation to the Community Manager you would message the Community Manager on the forums. The CM would then review your problem and determine course of action for the problem. However, there really was nowhere for the CM to make notes regarding the issue/how it was handled for future reference and as we all know, the forums messaging system is not easy to search through.Therefore, the system for Community Manager contact regarding important issues is now handled through our track system. Send your concerns via email to firstname.lastname@example.org to file a ticket for the CM to review. There the CM can make notes and keep tabs on pending issues that require further attention as well as easily locate any outstanding issues when they are referenced.Note to the Community:Issues and actions for them regarding how the server is run, staff members' actions, etc MAY not be discussed with you. That does not necessarily mean that there is no action taken or plans in progress to address your concerns. When we say staff transparency, we are not revealing everything about every small discussion with each staff member about activity, actions in a specific report, etc. Our staff are chosen on very strict rules, but they are still human and therefore, they DO make mistakes. We have a checks and balances system for that reason and things are monitored. No concern to date with me has gone without some sort of action taken, whether or not the entire community was notified of what that specific action was.TLDR: New support system so the CM can pen notes and keep track of things for future reference to alleviate all concerns of concerns going unheard/ignored.Send an email to email@example.com to file a ticket. You will not get a response via email. If further info is needed, you will be contacted in-game or on the Empire Minecraft forums.