My Diamond Supporter Subscription Was Suddenly Canceled - Part Two

Hello,

So, after waiting several weeks for a voucher to get redeemed, I opted to go ahead and subscribe and get instant access. Coincidentally, Krys redeemed my original voucher the same day I bought online, so the they canceled each other out. I was given my 3 month diamond membership purchase, and was promised I'd get my original voucher I bought off a player redeemed when the subscription ended.
Well, it expired, and a week ago I inquired about getting the diamond voucher redemption I'm owed taken care of. It's been a week since I sent a message about it. Sent another message to the void in general contact a day or two ago now.

I guess, I want to know if it's even worth getting support vouchers if you can't even enjoy them or get staff to set them up in a timely manner. I understand everyone has lives, but it had literally been a couple weeks not days the first time I tried to get it redeemed. I'm now losing out on perks that I was hoping to keep on enjoying ..almost uninterrupted.

Am I reaching out to the wrong people? I planned on getting the 6 month sub after I use up my original player voucher I bought originally. Any advice would be appreciated and please don't think I'm being mean or pushy. I understand what it's like to be an admin and redeem packages, I'm just wishing this was more streamlined or automated on ingame vouchers to avoid these lengthy delays.

Thanks!
Zomberina

Sorry to hear... has been an issue since 2020:
https://empireminecraft.com/threads/length-of-voucher-redemption.83494/

Definitely not! It's a very valid point. You paid good money, real and rupees, to get the Diamond status.

I've heard some friends waiting several weeks to have to get a voucher redeemed. But, as Faded said, it's been an ongoing issue for such a long time; it's likely that there's some other reason it will not get resolved as we want it to.

Edit: just found this--


....so maybe once 1.18 is out of the way, it'll be next on todo list

Since before that, even! Very infuriating, especially if you have to work around something like a free residence, or a period of holiday in which you'd have more time to play, for example.

100% accurate. i just like to link my thread

I thought it'd been an issue for longer, and your thread helped comfirm that thought.

What's new?



Point blame other than themselves and have no sort of responsibility for these delays other than, "We have busy lives"

Go back to the right click subscription vouchers and have less of these threads.

My counter for whoever replies for this, active subscription player base will be less likely to cheat the system. Why would they? They love it here, they won't risk a ban. Not to mention the permanent derelict vouchers kept the right click redeem feature for years and are worth more in actual currency. I have already tested this last week and still is the case. Be one sided, either have it or not

I wasn't immediately clear on who to message is the thing since I know different staff members have different rolees, though I'm not clear on what. And, I do appreciate your effort and hope your new place brings you joy! I used the contact form on your site for reporting issues? I did reply to our initial convo because I know it would send you a notice and float to the top of your inbox briefly lol Plus, it had previous details in it so you wouldn't have to go looking for it.

Glad to hear about the guide. Having clarity is always a good thing.

Here is the link I used which was in the fine print on your support page to contact you: https://empireminecraft.com/misc/contact

So, I got a voucher..not the right rank, but the directions sends me back to the origianl redemption process. That didn't work in July. After two weeks of waiting I went with an online sub. Am I going to have to wait forever again? This feels like a circular argument at this point and is very frustrating. Sorry, I know it states mon weds and fridays, but clearly that doesn't happen on here.

How do I return the Gold voucher and get the diamondI'm owed. Sorry I'm doikng this on here, but since you're busy this forum might be best so other staff can see and help you out

Here's my rlog where I spent 175k for the diamond voucher from july that got canceled.

Ty ty!

Well the missing info is that I am owed a diamond voucher and not the gold she gave me earlier today. The voucher you redeemed is an extra I had for sale. I am still due a diamond voucher basically and don't know what to do with the gold one she gave me.

All the info you need is in a private Convo we had stemming from July. Per my initial OP you can get the gist of it. Essentially in July I gave up on my original diamond voucher ever getting redeemed and bought a subscription. Well that same day I did that, krysis redeemed the player voucher I'd originally filled out the for to redeem. That cancelled subscription. So..she fixed that and told me to let her know when the online subscription expired and she'd get me the lost month of rank from the player voucher I bought off Davis.

Lol confused yet? Well, I messaged Krysis directly a week ago and after no response came here to find out how I could get the original voucher I was owed. Got sent the wrong tier and instead submitted an extra diamond voucher I had laying around to at least get my tier fixed so I can get back to normal play and perks again.

Still need my original diamond voucher tho...have the gold sitting in my inventory to trade out

Or if y'all want..refund me the 175k I paid Davis for the original diamond voucherand I'll just get a subscription when this newly redeemed support tier expires nextmonth?

For reference Chickeneer.. here's my original thread regarding this issue in July. I can't link you to my personal inbox though where Krysys and I made arrangements.

https://empireminecraft.com/threads/my-diamond-supporter-subscription-was-suddenly-canceled.84783/

If you started the PM (or if she selected to allow people to add others), you can add him to your PM. Below conversation participants, it says "Invite More".