I was trying to become a supporter (Gold) earlier and got an error message. See below. Tried twice and got the same message. Looks like I wasn't charged, so no problem there.
It looks fine but drop a PM by krysyyjane9191 to be on the safe side. I've had cases in the past where the website claimed I didn't send the transaction but it got through anyway.
Just so we're clear: you went to the supporters page, and used that to nab a gold voucher? Considering that no charge was made to your Paypal account I'm tempted to wonder if this couldn't be a client sided issue. Have you made other Paypal purchases before? Also: when exactly does this happen? the moment you check out, log onto your account and hit the button (I don't know from mind what it's called)? Alas; even so: have to agree that it might be best to PM Krysyy, even so; this seems like a client-sided issue to me.
I've had that a bunch of times. If no charges are made, I would go ahead and try it again. But before you do that, please try and call PayPal to verify that it was just a a hickup.
I've PM'ed but no response yet. Yes, I go to the supporters page and click the upgrade button under the gold supporter tab. I get the error after clicking upgrade, and then the login button when it redirects to PayPal. I've called PayPal and everything is fine on their end. I use my PayPal account all the time, including just now. I just tried again and am getting the exact same message. Maybe I'll see if I can do it without logging in and just using a credit card.
Ok, first of all: there are 2 ways to become a supporter. The first is to use the upgrade button which you mentioned, however please be aware that this option gets you a monthly subscription. So basically you subscribe to being a supporter and would pay $10 per month automatically to continue being a supporter. The other option is to buy a supporter voucher (either single or in bulk (6x)) and then manually redeem the voucher. This makes you a supporter for one month, after that month your status will return to that of a regular player. Figured I'd mention it because of the differences. My suggestion though: if the upgrade option doesn't work then I'd try to buy a single voucher instead. So instead of clicking 'upgrade' you'd use the pull down menu further below and use the option: "Gold voucher ($10 one time)". Maybe that'll work for you?
First and foremost: thanks for keeping us informed and I'm happy to learn that your problems have been solved. At the risk of overdoing it, but... As I mentioned earlier a voucher will be active for 1 month. And many people wonder what might happen when it runs out. If you're one of them then check this post. (guide I wrote some time ago). In short: after expiration you won't lose anything but you may need to keep the new limits in mind (example: regular player can have 1 horse in a stable, supporters can have more. So if you go back to regular and take a horse out of the stable you won't be able to return it (stable it)). Just keep those small issues in mind and you should be good. Note: residences and such are no issue at all; as Gold supporter you have access to 2 and when the time expires you keep those 2. Hope this helps a bit as well!
