Should I trust them?

Discussion in 'Gaming' started by AnOcelot, May 22, 2015.

  1. I'm sending my computer to be repaired at a pretty well known shop chain in England(John Lewis), but should I trust it?
    Chief_McCloud likes this.
  2. Yes.

    They as a large company will have quality control along with insurance to cover accidental damage.

    You should however have backed up all your own data prior to damage as data is not covered in hardware correction.

    But you can ignore all of this and just use google for a simple customer satisfaction review.
    jkjkjk182, Deadmaster98, 607 and 3 others like this.
  3. John Lewis is massive. I do believe they'd have your interests at heart and wouldn't try anything fishy. The have a reputation to keep up and getting a bad review could start a whole part of Watchdog on them.
    Ann Robinson: "*insert other stuff*... John Lewis the company that loves to break our to be repaired computer, yes it's Watchdog. The programme you cannot afford to miss!"
  4. My data is mainly consisted of files which I can email to my account and keep them safe.

    All of my games are really easy to install, so time won't be an issue. Plus, I hold them mainly on Steam and Origin,
    FDNY21 likes this.
  5. Same as above comments. John Lewis is a big and trusted company, I'm sure you'll have no troubles, but as Simon also said, I recommend backing up all of your data prior to sending it off.
    607 and kitten3101 like this.
  6. When a company is large its really not smart to assume that all employees share the company values. Besides a fair share of disgruntled employees there will be new hires or low wage positions.

    Rather than think your computer is being repaired by the company, you'd do better to consider the individuals at the service location. Do they seem trustworthy? Have you even met them?

    The amount of trust you need depends on what you're trusting them with. Are you worried they'll do a bad job or that they'll charge too much? Or are you worried they'll make a backup of your HD and leak the contents? Or maybe you're worried they'll steal the authentication cookies for your bank, or worse yet your mojang account?

    If the repair is HW related I suggest removing your HD prior to service.
    ShelLuser likes this.
  7. Banks are hugely unlikely to leave any cookies behind that could be used. They're trying to be as secure as possible, and cookies would be deleted at the end of the browsing session. In most cases they may not even use cookies, but PHP's session storage for extra protection.

    EDIT: Also, they may not even use session storage, but a database with your IP and then log you out when you exit the site.

    Also, John Lewis is a big brand name, and would be highly likely to train its employees to a high standard.
    607 and SoulPunisher like this.
  8. Well, awhile ago, I sent my laptop to The Geek Squad to get the backlight fixed, but when I got it back, it was still dead and my laptop was slower than ever, so...
  9. I would never trust PCWorld/Currys. Their Geek Squad has a bad rep.
    SoulPunisher likes this.
  10. Yeah, you should trust them. Questions tho; What if there stealers? What if the break your computer? What if there a bad company? Those are thinks you can't/can always trust. I'd look up the company first. Make sure it's a good one. After all, I don't trust anybody that is a stranger. Like, this company, You probably should not really trust them. (I change my mind about my first answer.) First, like I said, look up the company, I would. Unless... you know the company and it's a good one that you can trust. And besides, what company runs this thing? All you said was this; "(England)John Lewis." That's where the company is, apparently. But is the company big, small? These are things you most know. Anyways, I'm just making a suggestion here, use it if you must.
  11. Yeah. Ever heard of the Geek Squad snooping around files?
  12. They won't steal the computer. If they break it he is covered by guarantee policies they should have. It's generally a pretty good company. John Lewis is fairly big. It's a department store with many stores across the UK. Wikipeida:
    jkjkjk182, Deadmaster98 and 607 like this.
  13. Thank you, I'm serious, that helps:D
  14. Yup, just go for it! I've had similar concerns in the past, but they have always been proven wrong. And yet, I still always make backups before sending hardware to anywhere, for safety sake, and also for the convenience of being able to restore my files to somewhere else if it takes longer than expected.
  15. So three things...

    1) The topic is whether one should trust joe-employee with the contents of ones hard drive. Online banking security and recent gaffes are an interesting but separate topic.

    2) As I was referring to a wide set of entities ("banks, mojang"), and this is not a super technical conversation, I chose a generic layman term -- cookie. I was not trying to imply that all banks nor mojang use browser cookies specifically.

    3) I was asking for clarification about why kitten was concerned with trust.

    Also, I don't have an opinion on John Lewis specifically. But I do know that large companies are made of individuals, and whatever the company marketing reputation might be those individuals will vary.
  16. Okay, I'm changing my password and sending myself emails to my backup email with the files attached.

    Need to do a complete wipe. Oh well.

    Will also inquire about the FPS freeze I keep getting.