We are in the process of adding some moderators, which should help that some. Their main purpose will be to take care of situations like that when we're not around. For me personally, if I'm not in the game but near a computer, you can try and reach me via AIM or YAHOO. Both usernames are: "GameKribJEREMY". If I'm near the computer and you message me on that, I'll see it fairly quickly. If I don't respond, it means I am away. The program I use generally is left online on my computer all the time.
Yes what Jeremy said about adding moderators. I also check my email all day because of work so private messaging on this site will trigger an email alert for me