Hello, It was brought to our attention last night that a ban appeal was submitted, but we did not see it. Upon digging into the issue, I found that there was in fact emails that had been sent that did not get imported into our Support System (Track). Ultimately I don't know why the configuration that it was set with did not import everything, but I did change it to use a different method of retrieval, and that appears to have made it start picking up all emails. But their was an unintended side effect.... The old method was not deleting the emails from the inbox after it processed them, and the new method apparently was not able to link the 2 together. This caused the system to re-import probably every support email sent and create a new ticket for us. I was able to delete many of the duplicate tickets, however follow up responses to tickets got reprocessed and added to the ticket again too. This caused the system to mark the issues as back unresolved, resulting in us having to go re-close tons of tickets again..... If you received any emails from the system related to an old email you sent, this is why. You do not need to do anything. I just wanted to inform everyone why it happened. Also on the other angle, if you sent a support email and never received a response, this is likely why (This issue also affected cm@empireminecraft.com, which creates a separate CM ticket type). The system does appear to be working now, so if you have any unresolved matter, please feel free to use the contact us link at the bottom of the website, or email support@empireminecraft.com. Thanks.
