Hmm, I am pretty sure it got lost in the whole silly season that is halloween to nye. Give it another go if you find no in-game takers, I'm sure Krysyy won't miss it again (*crosses fingers*).
I've used that link multiple times. Worked fine, apart from the fact that I once had to re-enter it, because it was almost a week since I filled the form. Probably doesn't get checked as much, because not many people use it.
Also keep in mind that you don't have to exchange in order to redeem. At the time of writing I'm gold but guess how that happened? I put 2 iron in my /vault, said that I wanted to redeem gold and also mentioned this in the comment section. Maybe food for thought? Also: Krysyy has been very busy with her job (moving) so that could also have had some impact.
