Community, I need your help! I have a question!

Discussion in 'Empire Help & Support' started by wonderwoman_16, Aug 18, 2015.

  1. Hi guys! Today, I decided to ask you a question.... so my Diamond Supporter is supposed to expire today, and it didn't I already bought gold, and I'm waiting for it to expire. It says it will expire 09:31:25 -0400. And it said it was gonna expire Tuesday, August 18nth, 2015. What does this mean, and when will it expire? Thanks community. Also, click this link -->link<-- to PM me if you'd rather talk to me about it in a PM!

  2. I believe krysyy needs to de-activate it
  3. Ok, thanks for the help! I'll pm krysyy about it.
    f_Builder_s likes this.
  4. No, don't PM Krysyy. Supporterships are deactivated manually. It can take up to 48 hours to cancel a subscription, but, by the info you posted in the OP, it already has been cancelled. As long as you pressed the cancel button you're good.

    Your supporter subscription will expire some time today.
    jkjkjk182 and battmeghs like this.
  5. What if I already PMed krysyy already??

    And thanks, btw.
  6. Then you've private messaged her already. There's nothing you can do to reverse that :p
    ShelLuser and PenguinDJ like this.
  7. I know..
  8. Could be a possibility you did the subscription where it auto renews your supporter ship by charging whatever card you used as well. Unless you bought it in game
  9. Since when were support subscriptions manually deactivated? I thought they were automatically processed.
    SoulPunisher likes this.
  10. I definitely saw a "please allow up to 48 hours for your supportership to be cancelled." When I cancelled my iron subscription I got an email instantly so I think it's being done automatically now, but that wasn't always the case.
    battmeghs likes this.
  11. I think was always the case. When I was any level of supporter, it'd cancel by itself.
    SoulPunisher and battmeghs like this.
  12. So, erm, why did you ask?
    nfell2009 and FDNY21 like this.
  13. canceling supporter has never been a manual thing done by any staff member, its always been an automatic system..

    you supporter expired that day... BUT it doesn't actually "deactivate" for a day or two after. it has always done that too..

    if you didn't manually press cancel before that date then it would have redone your diamond. you should have waited for it to completely go back to regular player for you to go and buy gold. because the very second you purchase a supporter it gets applied...