Packet loss / Server hoster problem?

Discussion in 'Empire Help & Support' started by RandomZh, Apr 29, 2013.

  1. Got nearly unplayable lag (packet loss) to any smp/utopia, but not to website.
    Losing connection every 1-4 minutes. Unplayable :(

    Could it be the server hoster drops packets?
    May be he prioritizes other protocols and is over capacity?

    It's not the first time this happens.
    Had this 4-5 times already. Therefore i know it will get better in a few hours.
    But may be this is something to investigate with the hoster?

    Any other players experience lag (packet loss)?

    Code:
    F:\>ping utopia.empireminecraft.com
    
    Pinging utopia.empireminecraft.com [198.178.120.219] with 32 bytes of data:
    
    Request timed out.
    Reply from 198.178.120.219: bytes=32 time=148ms TTL=53
    Request timed out.
    Reply from 198.178.120.219: bytes=32 time=147ms TTL=53
    
    Ping statistics for 198.178.120.219:
        Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 147ms, Maximum = 148ms, Average = 147ms
    
    F:\>ping www.empireminecraft.com
    
    Pinging www.empireminecraft.com [198.58.96.67] with 32 bytes of data:
    
    Reply from 198.58.96.67: bytes=32 time=142ms TTL=48
    Reply from 198.58.96.67: bytes=32 time=143ms TTL=48
    Reply from 198.58.96.67: bytes=32 time=143ms TTL=48
    Reply from 198.58.96.67: bytes=32 time=141ms TTL=48
    
    Ping statistics for 198.58.96.67:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 141ms, Maximum = 143ms, Average = 142ms
     
    
    marknaaijer likes this.
  2. Maxorz has let Justin know about the problem. :)
    marknaaijer likes this.
  3. Jack with his connections everywhere over this server. Dang.
  4. I think the server is getting DDOS'ed. :(
  5. It is very possible this is caused by the network connection somewhere between your PC and our network at the datacenter. I tried from two locations and had no problems, but I will continue to monitor. Next time if you could do a traceroute that should provide more helpful information for me to go off of (it should show where packets are being dropped). The reason you don't have a problem with the website is it is in a different datacenter altogether.
  6. I've had problems on SMP5 specifically, if that's any help. Bigdavie has too.
    marknaaijer likes this.
  7. Thanks, I am checking it out now.
  8. I see no evidence of a DDoS happening...
  9. i cant stay on utopia longer then like 20 sec
    and smp1 1 minute or so
  10. Random (I believe), wipple, myself, and Davie are all from Europe. Maybe this is part of the problem?
    marknaaijer likes this.
  11. Tracert's:

    Code:
    F:\>tracert utopia.empireminecraft.com -d
    
    Tracing route to utopia.empireminecraft.com [198.178.120.219]
    over a maximum of 30 hops:
    
      1    *        *        *    Request timed out.
      2    14 ms    36 ms    11 ms  46.140.4.149
      3    38 ms    12 ms    12 ms  84.116.211.25
      4    10 ms    9 ms    9 ms  84.116.202.241
      5    10 ms    24 ms    9 ms  84.116.134.22
      6    11 ms    12 ms    9 ms  213.46.171.42
      7  143 ms  164 ms  144 ms  89.149.183.254
      8  145 ms    *      144 ms  77.67.77.146
      9    *      145 ms  147 ms  206.51.235.212
    10    *      146 ms    *    198.178.120.219
    11  146 ms  146 ms  147 ms  198.178.120.219
    
    Trace complete.
    
    F:\>tracert utopia.empireminecraft.com
    
    Tracing route to utopia.empireminecraft.com [198.178.120.219]
    over a maximum of 30 hops:
    
      1    *        *        *    Request timed out.
      2    10 ms    9 ms    9 ms  46.140.4.149
      3    10 ms    25 ms    12 ms  84.116.211.25
      4    36 ms    10 ms    9 ms  84.116.202.241
      5    10 ms    13 ms    8 ms  ch-zrh01b-ra1-ae-9-0.aorta.net [84.116.134.22]
      6    12 ms    47 ms    9 ms  213.46.171.42
      7  142 ms  143 ms  143 ms  xe-4-0-0.mia10.ip4.tinet.net [89.149.183.254]
      8    *        *      144 ms  giglinx-gw.ip4.tinet.net [77.67.77.146]
      9    *        *        *    Request timed out.
    10  146 ms    *        *    198.178.120.219
    11    *      147 ms    *    198.178.120.219
    12    *        *        *    Request timed out.
    13  147 ms  159 ms  175 ms  198.178.120.219
    
    Trace complete.
    
    F:\>tracert utopia.empireminecraft.com
    
    Tracing route to utopia.empireminecraft.com [198.178.120.219]
    over a maximum of 30 hops:
    
      1    *        *        *    Request timed out.
      2    10 ms    9 ms    9 ms  46.140.4.149
      3    10 ms    15 ms    12 ms  84.116.211.25
      4    32 ms    13 ms    11 ms  84.116.202.241
      5    11 ms    69 ms    10 ms  ch-zrh01b-ra1-ae-9-0.aorta.net [84.116.134.22]
      6    11 ms    9 ms    9 ms  213.46.171.42
      7  157 ms  143 ms  144 ms  xe-4-0-0.mia10.ip4.tinet.net [89.149.183.254]
      8  143 ms    *        *    giglinx-gw.ip4.tinet.net [77.67.77.146]
      9  150 ms    *        *    ve225.ds01-r136.tpa.hivelocity.net [206.51.235.212]
    10    *        *      147 ms  198.178.120.219
    
    Trace complete.
  12. well im from europe to
  13. Not sure, I'm on the East Coast of the US and I'm having rubberbanding lag. If I try to walk out of my house, I end up doing it about 3 times before I finally get out, also I just had stuff rubberband on me when I was moving it out of one chest and into another. (It would leave my inventory but come back) chests and chest opening lag.
  14. I'm also losing connection every 3 minutes. It only started happening 2 days ago.

    I live in the North East part of the US.

    I am getting lag like pandas is.
  15. I'm in Europe too and I'm having lag.
  16. Thanks I have forwarded the traceroutes to our datacenters support so they can look into it. From what the reports I have gotten it does seem geographically isolated of non US.
  17. I just did IP lookup of the failing node 77.67.77.146
    descr: Tinet International Network
    descr: Hugenottenalle 167
    descr: 63263 Neu-Isenburg
    country: DE
    It seems to be in germany :(
    So everyone who is routed over germany can't play every now and then...

    This means we got nearly no chance to do anything?
    What could we do?

    Regards,
    RandomZh
  18. darn germans XD i wanna play :(
  19. I'm from holland i'm having BIG server lagg like 500MS and constantly disconnecting for no reason i can play like 1 minute then i crash :(